I have spent the past twenty five years studying and learning about human behaviour, the human mind, high performance, and success. From my first job as a Correctional Officer, to working in mental health services in a hospital, to being a mediator and dispute resolution expert, and now as a professional speaker and corporate trainer/facilitator, I have learned a great deal about how people lead and follow.
One common trait that I see in leaders that are successful in their role is that they are also leaders in their own life.
|Knowing when to lead and when to let others lead
A funny example of incongruence happened while sitting at the gate waiting for the plane leaving Texas for Canada. It had been a day of delayed planes, gate transfers and then a cancelled flight. The overhead announcement mentioned that those passengers needing seat assignments were to watch the green screens then reference their name to the airline representative, who would be happy to serve us.
Challenge one. There were no green screens. Mass confusion for tired hungry passengers looking for the green screen. Big deal you may be thinking. Just ask the representative. There were none. they all left the area when the passengers deplaned. When I finally found someone to ask she said "are you on the Edmonton bound flight?" I smiled and said "yes" She looked up, pointed a finger and said "there's the news" and walked away. After two hours in line, a meal voucher that was not accepted by any of the restaurants, I decided to reflect on the learnings....
Leadership is not just a position, it is a way of being. Sam was an example of a great leader, who encourages and empowers others to follow, and take the lead. The airline's message about being happy to serve was not congruent that day.
The leaders I love to follow are like Sam, and have these qualities:
- Champions others